TERMS OF SERVICE

General Information for Jason Knight Music

Currently, we are only able to accept orders that are placed through the web store or in person via the Square app.

Sales tax will be applied to all domestic orders. Tax is calculated based on the applicable sales tax and use tax laws within each state.

Merchandise is limited to the size, colors, and variants listed on our site. If a size or variant does not appear online, it is currently unavailable. If there is an item you would like in certain size that has been out of stock for awhile, please email us at info@jasonknightsmusic.com and let us know what item you are looking to purchase, which color you would like, and what size you are trying to order. We will try our best to fulfill customized orders. Please note, these orders may take longer to fulfill if we need to wait for product stock to be shipped to us, before shipping them to you the customer (All Customized sales will be final as listed in our Return Policy).

If an item you purchased was unable to be fulfilled because of our stock related issues, we will attempt to reach out via email provided in your order to exchange the item for another item of equal value or offer you a full refund. If we do not hear back with 10 business days we reserve the right to refund your order in full.

Shipping

In most cases, orders will ship within 2-3 business days. Shipping and delivery dates cannot be guaranteed unless we specify otherwise. We try our best to offer the most up to date and cheapest shipping rates possible. Please contact us if you have questions or concerns.

With the ongoing Covid-19 logistical issues occurring throughout the United States, all shipments are subject to delay. Unfortunately, once an order leaves our facility there isn’t anything we can do to alter the shipping. You will receive a tracking number via the email you provided at checkout once your order is processed and ships. If you do not receive that tracking number, please reach out and provide us your original order number.

If you are placing international orders, we are unable to guarantee the timeliness of arrival of your package. Most orders will usually arrive within 2-4 weeks, but that time frame can vary. There may also be duty payments required at the time your package arrives. We are not responsible for these additional costs incurred on international orders.

Harton Productions, LLC, and Jason Knight Music do not guarantee the method of delivery.

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacements or refunds. Once a package leaves our facility with the carrier, delivery is beyond our control. We will try our best to aid in finding lost packages, but it is the responsibility of you the customer to reach out to your neighbors and contact your local post office for a GPS location of where and when the package was dropped off.

Returns

Returns will only be accepted within 30 days from receipt. We are unable to accommodate any requests outside of this timeframe

Items Not Eligible for Return:

  • Gift cards

  • Custom orders

  • Digital items

  • Services (unless other-wise stated)

For custom products or designs, and membership subscriptions: ALL SALES ARE FINAL.

At this time, we are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.

All items must be returned in their original condition and must not be washed, worn, or altered. Please mail returns meeting the above guidelines to:

Harton Productions, LLC

Attn: RETURNS

5 Windward Lane

Thurmont, MD 21788

Please include the merchandise, packing slip, and a note explaining the reason for the return. Failure to include a packing slip will delay processing of your return.

The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of our company.

If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 3-5 days to appear in your account once they have been processed, but in some cases it may take up to 10 business days.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete please email us at info@jasonknightsmusic.com.

If damaged upon arrival, please provide evidence of the damage in your email and we will provide a pre-paid return label to you via the email you used at checkout. Once the damaged item has arrived back to us, we will provide a replacement of the item provided we have them in stock. If we do not, we will offer you another item of equal value or offer a full refund.

We are not responsible for damages to merchandise once an item has been washed or worn. If you have purchased one of our Heat-Transfer Vinyl designs and have issues with the decal, and have followed all the proper care instructions that are listed under the product description section, please send us an email with photos of the issues for us to review. Per manufacturers notes, Heat-Transfer Vinyl should last up to 50 washes before they start to wear out. (based on shirts being washed and ironed inside out). Each case will be reviewed on a case by case basis, if we find that proper care was taken and the item is defective we will offer a replacement of the same item or one of equal value, or a refund of the item purchased. (Shipping costs will not be refunded)

If your order contains an incorrect item, please email us and we will provide a pre-paid return label via email. Once the incorrect item is returned to us, we will ship the correct item to the address provided (at no additional cost to you). If for some reason the correct item is no longer available, we will offer you a product of equal value or a full refund.

Jason Knight music, this website and all of Jason Knight’s social media account are owned and operated by Harton Productions LLC. See Harton Productions, LLC Terms of Service Below

Memberships

Harton Productions, LLC in connection with Jason Knight Music is offering memberships to fans of Jason Knight, as a way to reward them for supporting his music. By setting up your membership account, you are agreeing that you’ve read and accepted the terms of service laid out on this page, as well as agree to not use any of the content you find on this page or associated pages for your personal or commercial use, unless you’ve been given written permission to do so. Your access to rewards is only made available once payment has been successfully rendered and you meet the requirements for each reward listed. Rewards are subject to change, and at any time Harton Productions, LLC feels the need to modify them, they can do so without notice or reasoning.

For Street Team Free Members, all rewards will be made available to you upon signing up and creating your account. If you have trouble accessing your account or need help, please reach out to info@jasonknightsmusic.com. The moment a membership is cancelled, customers will no longer have access to any promised rewards or the member-site without signing back up again.

For Street Team Pro Members, monthly payments of $10 (plus applicable tax) will occur on the same day each month of the day you original signed up, and will continue each month until you either cancel, or change your membership. For yearly members, payments of $108 (plus applicable tax) will be made on the same day each year and will continue each year until you either cancel or change your membership. If a payment is missed or doesn’t go through, access to membership sites may be removed. The moment a membership is cancelled, customers will not longer have access to the membership site to receive any rewards. Certain rewards will only be made available after certain requirements are met and are listed below:

Free Tee, Hat or Tote - This reward is only available for Pro Members, and will be made immediately available to Yearly Subscribers, and only after 3 months of successful payments for Monthly Members. An email on how to claim your rewards will be emailed to the member at the email provided when setting up their account. Members will be responsible for any shipping cost related to rewards. Harton Productions, LLC, is not liable if you misplace your rewards email, and does not keep records of who has used their rewards or not. If payments are missed, members will immediately lose access to all rewards

Exclusive Old Songs Album - This reward will be made available for Free to Street Team Pro Members, and for purchase for Street Team Free members only after we have reached the goal of 75 Street Team Pro Members.

Digital Downloads - Digital downloads of my originally recorded music will be made available for purchase to all street team members the moment they sign up, but will only be available for free after 3 months of successful payments by Street Team Pro Members (or immediately for after successful payments by Yearly Members Street Team Pro Members)

All membership subscription charges are final. If you believe you’ve been charged by mistake, please reach out to info@jasonknightsmusic.com and leave us a detailed email about what has happened.

Harton Productions LLC Terms of Service

These Terms of Service govern your use of the website located at https://www.jasonknightsmusic.com and any related services provided by Harton Productions LLC.

By accessing https://www.jasonknightsmusic.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Harton Productions LLC.

We, Harton Productions LLC, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 4 January 2023.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

  2. remove any copyright or other proprietary notations from any materials and software on this website;

  3. transfer the materials to another person or “mirror” the materials on any other server;

  4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Harton Productions LLC provides;

  5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

  6. use this website or its associated services in violation of any applicable laws or regulations;

  7. use this website in conjunction with sending unauthorized advertising or spam;

  8. harvest, collect, or gather user data without the user’s consent; or

  9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Harton Productions LLC and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Harton Productions LLC at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Harton Productions LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Harton Productions LLC or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Harton Productions LLC or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Harton Productions LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Harton Productions LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Harton Productions LLC of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United States. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Additional Info

If you have any additional questions or concerns that are not covered above, please reach out to info@jasonknightsmusic.com and we will be happy to assist the best we can.

If your question or concern is about a recently placed order, please provide your order number in your email.